Need help?
We’re here to help with TogetherLens. If you can’t find an answer below, email our support team.
Email support: support@togetherlens.appTo remove your app data, follow the data deletion steps. For other privacy requests, contact privacy@togetherlens.app.
Subscriptions & Billing (App Store)
Purchases and subscriptions made in the iOS app are managed by Apple.
- Manage or cancel a subscription: Apple Support – View or cancel subscriptions.
- Request a refund: reportaproblem.apple.com.
- Purchases can be used on the same Apple ID across devices.
Subscriptions & Billing (Google Play)
Purchases and subscriptions made in the Android app are managed by Google Play.
- Manage or cancel a subscription: Google Play – Subscriptions.
- Request a refund: Google Play Help – Refunds.
- Purchases are tied to your Google account and work across devices using the same account.
Troubleshoot your next step
Choose your device and what stopped working. Try the relevant checks, then prepare a brief if you still need help.
- Choose your device and the problem to see relevant checks.
Fill in only what you know. Clear the draft to change your device or problem. Leave out photos, passwords, payment details and private names.
Copy and review the text, then use the existing email support link above. This helper does not send or save your draft.
FAQ
How many people can I add?
TogetherLens works best with profile photos/headshots. Add up to 5 people to generate a group picture.
How does style selection work?
Pick one or two styles (vibes), such as a location, season, or occasion. These guide the AI composition.
How long does generation take?
Generation time varies with server load and image complexity. Keep the app open while your result is being created.
How long are my images stored?
Original uploads are used for generation and are not persisted by TogetherLens beyond processing. Reusable face crops and generated history can remain locally on your device until you clear local data; our AI provider may retain files or request payloads for limited periods under its own policy.
What photos produce the best results?
Clear, well-lit head-and-shoulders photos with faces centered work best. Avoid heavy filters or extreme angles.
How does Premium work?
Premium keeps the creative flow going with included generations for full-quality portraits and more scenes. Choose weekly or yearly; your app store shows the local price, included images, renewal period, and cancellation terms before purchase.
Privacy & Terms
- Delete My Data – remove data linked to your app session.
- Privacy Policy – how we handle your data.
- Terms of Service – using our app and services.
- Imprint – legal contact information.